Frequently Asked Questions

We know that finding, recruiting and retaining Personal Assistants can be difficult and want to help make the experience as simple and stress free as possible.

PA Web has been created to:

• provide information, advice and support for PAs and people looking for PAs
• match people looking for PAs (Personal Budget Holders or Self Funders) with suitable PAs, by providing them with a list of criteria to choose from and allowing them to filter their results to find the right PA for them
• help link PAs with other PAs in the community through local groups and events

There are 3 areas of the PA website:

• Information and advice - pages that provide useful advice and guidance to both PAs and people looking to employ PAs
• Events calendar - a calendar of local events that are happening in the PA community
• Matching Tool - a tool that allows people looking for PAs to create adverts, find suitable PAs and communicate with PAs on the website

• Removes the need to complete multiple applications
• Allows users to check suitability before coming to you, so you know you meet their key criteria
• Job vacancies come to you!
• Find information and advice to support you in being a PA
• Find local events that can support you and help integrate you into the PA community

Information and Advice for PAs

This page provides links to lots of useful information about working as a PA.

• Puts the choice in your hands
• Allows you to browse potential PAs
• Allows you to filter based on your key criteria so you know the responses you get will be from relevant PAs
• Find information and advice about employing a PA
• Find local events happening in your area

Information and Advice for people employing PAs

This page provides links to lots of useful information about employing a PA, including what to consider during the recruitment process and what you need to have in place when employing a PA.

To use the Matching Tool on this website, you must complete the registration process. You will receive log in details to access your account and begin enjoying the benefits of PA Web.

The Matching Tool allows people looking for PAs to create adverts detailing exactly what they want, and then select a number of key criteria i.e. area, days of the week, etc. that results in a filtered list of PAs relevant to them. The user can then visit the PAs profiles to find out more about them and select which PAs they would like to send their advert to.

Once the advert has been sent, the chosen PAs will receive an email notification asking them to log in to the portal to view their messages. The PAs can review the advert and decide whether to respond to the sender.

The sender can then decide which PA(s) they would like to pursue and take the conversation off the website and into the real world.

For more detailed information about how the site works, and for user guides, visit our How to use this site page.

Our registration process is simple.

If you are a Personal Assistant, you will need to complete the Personal Assistant registration form, which should take you between 10 - 30 minutes to complete, depending on how much detail you want to add. 

If you are looking to employ a Personal Assistant, you will need to complete the Personal Budget Holder or Self Funder registration form, which should take around 5 minutes to complete.

The Support Team will then review your registration form and set up your account. You will receive your sign in details within 5 working days.

If you are concerned about a PA Web user's behaviour while using this website, please let us know by completing the Contact us form.

If you need some advice or have any concerns around your care and support, please contact your named case manager at Bolton Council or Bolton CCG.

If you are unsure of how to use this site, you can find information and user guides on our How to use this site page

If you are still having trouble using this site or are experiencing a technical issue, please contact the PCG Support Team who manage this website and will help you.

You can contact the team by completing the Contact us form and we will get back to you as soon as possible

If your issue is more urgent, you can contact the PCG Support Team by phone on 03300 582 690 

Yes.

If you have found an employer or your circumstances have changed, you can contact PA Web to let us know via our Contact us form and we can freeze your account. This means that you won't show up when employers are searching our list of PAs.

We won't delete your account at this time unless you ask us to. This means that when you are ready to use the site again you can let us know and we will reactivate your account for you. If a long time has passed, we may ask you to check the details we have for you to ensure everything is still correct.

You can ask for your details to be removed from PA Web at any time.

Simply fill in our Contact us form to let us know.

We will endeavour to respond to all queries within 5 working days.

We are always keen to hear your thoughts and ideas! 

Please go to our Contact us form and let us know. 

We will do our best to get back to you within 5 working days.